Privacy Policy
Last updated: April 2026
1. Introduction
Plux Stays ("we", "our", "us") operates the website plux.com and manages short-term rental properties across Canterbury, New Zealand. This privacy policy explains how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We may collect the following personal information:
- Name and contact details (email, phone number) when you enquire or book
- Booking details including dates, property preferences, and guest numbers
- Payment information processed securely via third-party providers (Stripe)
- Communication records from emails, WhatsApp, and contact form submissions
- Website usage data via Google Analytics (anonymised)
3. How We Use Your Information
We use your personal information to:
- Process and manage your booking
- Communicate with you about your stay
- Respond to enquiries and provide customer support
- Improve our properties and services
- Comply with legal obligations
4. Third-Party Services
We use the following third-party services that may process your data:
- Hostaway — property management system
- Stripe — secure payment processing
- Google Analytics — anonymised website analytics
- Resend — transactional email delivery
- Airbnb, Booking.com, VRBO, Expedia — booking platforms
5. Data Storage & Security
Your personal information is stored securely and access is limited to authorised personnel. We use industry-standard security measures to protect your data. Payment information is never stored on our servers — it is processed directly by Stripe.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
7. Cookies
Our website uses cookies for essential functionality and analytics. Google Analytics uses cookies to understand how visitors interact with our site. You can control cookies through your browser settings.
8. Contact
If you have questions about this privacy policy or wish to exercise your rights, contact us:
- Email: info@plux.com
- Phone: +64 21 337 0011
- WhatsApp: +64 21 337 0011
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.